Best Rate Guarantee at Bighorn Meadows Resort
Book Direct with Confidence — Our Best Rate Guarantee Has You Covered
When you book a stay at our RESORT, we GUARANTEE you will get the best rate. How can we guarantee this? Simple.
Book direct with Bighorn Meadows Resort and enjoy our Best Rate Guarantee. Find a lower qualifying rate elsewhere, and we’ll match it.
How Does Our "Best Rate Guarantee" Work?
As used in our advertising and as part of our Best Rate Guarantee in Radium Hot Springs, “best rate” means a rate on another website that is $1.00 or more lower than the room rate at which you booked on our website. The other website’s rate must be publicly available for viewing and booking, and be for the same room type, same number of guests, same currency and for the same date(s) as ours.
If you do find a lower rate on another website within 24 hours of booking your reservation with us, simply follow the directions below.
What do I do if I find a lower rate?
To proceed with the claim under our Best Rate Guarantee, please send us ALL the following information via email to [email protected]
a. Guest Name
b. Check In/Check out Date
c. Website address where you found the lower rate
d. A screenshot featuring the date and time at which you found the lower rate. The screenshot must show the dates of travel, room type, rate and inclusions.
What are the main requirements to get the guarantee?
The rate on the other website must be for the same room type, same number of guests, same currency and for the same date(s), as ours. The other website’s rate must also be publicly available for viewing and booking. All of these conditions must still be in place at the time your claim is processed.
A Guest Services agent must be able to verify the lower Internet rate and the other information above for the applicable date(s).
This guarantee is available on new bookings only and does not apply to specials that our Resort offers.
Please note, this guarantee does not include rates that are shown on metasearch sites such as Trivago, TripAdvisor, Google Hotels, Kayak, etc. If a lower rate is found on one of these metasearch sites, please click through on the rate to go the booking website attached to the rate and send us the website link and screenshot from that booking website.
Our team will respond within two working days, verifying if the rate meets all of the terms and conditions. Once confirmed, the reservation will be modified in order to match the lower rate and corresponding discount, and a confirmation with the new price will be sent to you. If the rate does not meet all the terms and conditions, within the same time frame, an email will be sent to you explaining which conditions did not apply.
