GUEST SERVICES

Reception Office Hours:

High Season
Daily – July & August
8:00 am – 10:00 pm

Shoulder Seasons
September & June
Sunday – Thursday: 8:00 am – 8:00 pm
Friday & Saturday: 8:00 am – 10:00 pm

Winter & Low Seasons
October to May
Monday – Thursday: 8:00 am – 5:00 pm
Friday - Sunday: 8:00 am – 6:00 pm

After Hours Contact:

On-Call Duty Manager: 250-688-4000

Emergency Contacts:

Emergency Phone Number: 9-911
Ambulance: 9-250-342-2055
Invermere Hospital: 9-250-342-9201
Fire Department: 9-250-347-9333
Police: 9-250-342-9292

*Dial “9” before the phone number from your room phone. If using your personal cell phone, there is no need to dial “9” before the phone number.

Retail Items

Please visit our Welcome Centre to see our selection of retail items including T-shirts, hats, mugs, soaps, lotions and more! We also offer Movie Rentals, a Games & Books library, and Mountain Bike Rentals.

Fire Procedures for Tenants

Upon hearing fire alarm, vacate the suite immediately by the nearest available exit, leaving the door unlocked.

Upon detecting a fire, call 9-911, if suite is equipped with a fire alarm pull station, use it immediately. If safe to do so, attempt to extinguish the fire using the fire extinguisher in your suite.

Fire Extinguishers are located on the concourse of each building that does not have a sprinkler system.

Check-in & Check-out Procedures

Check-In Time is: 4:00pm. If guests check in after office hours, please come to the front desk the next morning to sign our check-in form.

Check-Out Time is: 10:00am. Late check-out charges of $75.00 may apply. PLEASE NOTIFY FRONT DESK OF YOUR DEPARTURE. If checking-out prior to our office being open, we ask that you clear all charges the night prior to your departure and advise the front desk that you will be leaving before the office is open in the morning.

Damages/Missing Items: Please advise the front desk upon arrival of any broken/missing items or damages.

Garbage & Recycling: Guests are responsible for removing their own garbage. Garbage and recycling can be placed in the receptacles in the garbage building between the 700 and 800 buildings, across from the 400 building or by the 900 townhome units. All Recycling is donated to the Radium fire hall. Processes go to the fireworks on Radium Hot Springs Birthday, December 31st.

Dishes: Please make sure all dishes are washed. If your unit has a dishwasher, please load the dirty dishes and start the dishwasher before checking out.

Furniture: Please leave furniture in unit as it was at the time of check-in. We request that guests do not move the furniture in the units. If furniture is moved, please make sure it is replaced before leaving.

Temperature: Turn all heat down to 15°C and turn off air-conditioners. Please do not leave the windows open if your air conditioners are running.

Lights & Doors: Turn off all lights, lock your doors.

Double Check: Due to the large number of items being left behind please do a second check of your unit to ensure you do not leave any personal belongings behind.

Housekeeping:

Cleaning will take place upon checkout. Housekeeping services are available during your stay for an additional fee (based on availability), please contact our Guest Services Agents for services available and the applicable rate.

In-Room Amenities:

A coffee pack & cream/sugar will be provided upon arrival, additional coffee is $2.00 + taxes.

A washer/dryer is provided in each ‘A’ unit. A tide and bounce will be provided, additional tide and bounce is $1.00 + taxes.

Small bottles of bathroom soaps and lotions are provided in each suite.

Telephone

Front Desk Office: Dial ‘0’, available during office hours

Room to Room: Dial 7 + Room Number (for whole units or A-side units), Dial 6 + Room Number (for B-side units)

Calling an in-house guest from an outside line after hours: Call 250-347-2323 and then enter the 5 digit extension number:
77 + Room Number + 1 (for whole units or A side units)
77 + Room Number + 2 (for B side units)

Local Calls: Dial 9 + Area Code + Number (No Charge)

Long Distance: Dial 9 + 1 + Area Code + Number ($1.00 Surcharge/Taxes- Billed to Room)

Calling Cards (Telus only)/Credit Cards: Dial 8 + 0 + Area Code + Number
Other Calling Card Providers: Dial the toll free number on the back of the card for the provider to assist you.
($1.00 Surcharge/Taxes-Billed to room for calls outside BC)

Message Retrieval: If the light on the phone is flashing this means you have a message. Pick up the receiver, dial 3000 then password 9999, and follow instruction from the message centre.

POOL & HOT TUB RULES

Bighorn Meadows Resort is happy to provide an outdoor heated pool, open from May Long Weekend to Thanksgiving Long Weekend from 8:00am to 10:00pm daily. The outdoor hot tub is open year round from 8:00am to 10:00pm daily and closed Mondays from 8:00am to 4:00pm for cleaning.

1. A cleansing shower using warm water and soap is mandatory before entering the pool area.
2. No reserving of patio furniture.
3. All persons with open sores, bandages, head colds, discharging ears or noses, or infected eyes are forbidden to enter the pool area.
4. Running, fighting, or any form of conduct likely to cause an accident in the pool is forbidden.
5. Keep long hair out of the water, away from all underwater fittings, especially suction fittings.
6. Always have someone with you when you are in the hot tub.
7. Children under the age of 14 must be constantly supervised. Unsupervised use by children is prohibited.
8. Keep young children, especially infants, out of hot tubs and spas (their small bodies overheat too quickly).
9. Water temperatures must not be hotter than 40 deg C.
10. Elderly persons and persons with heart disease, diabetes, high or low blood pressure and people taking medication for cardiovascular or nerve disorders should not use the spa or hot tub without consulting their doctor.
11. Don’t stay in too long – eg. 10 minutes. Long exposure may result in nausea, dizziness, or fainting.
12. Don’t use when you are under the influence of alcohol.
13. Glass containers and the use of alcohol are strictly prohibited.
14. If you are pregnant, talk to your doctor before using.
15. The is no lifeguard on duty. All persons using the pool/spa area do so at their own risk. Enter and leave with caution.
16. All accidents musts be reported to management. Management reserves the right to deny use to anyone at any time.
17. No diving at any time.
18. A sign with a summary of these rules will be posted in the pool and hot tub area. Hours of operation will be posted at the entrance to the pool and hot tub area.

WI-FI CONNECTION QUICK START GUIDE

We are proud to offer complete Wi-Fi Internet access to all our valued guests. Please note that our complimentary access speed is set at 10.1 Mbps.

1. To connect to the Wi-Fi network, open your device’s wireless connection utility.
2. Look for and Select “Bighorn Meadows Wifi” in the list of available wireless networks and choose connect to the wireless network.
3. Next, enter the password “BookDirectSave”

Tip: open your web browser; Internet Explorer, Firefox, Chrome, Opera, Safari or other browser and the first web page you will see should be the welcome web page requiring you to agree to the terms of service by clicking continue, from there your browser will be directed to our website. From there you are able to open any additional pages and use the Internet as you do at home. If you do not see this page please try to go to another web page you do not typically visit as your browser may be caching its start or opening page. Try www.truekey.ca as an example.

If you experience any technical difficulties with your wi-fi connection, please contact Four Bars or Better’s technical support line at 1-888-299-8918. Please be advised that support is by callback only, leave a message with your name and phone number, room number, and facility location and they will call you back promptly.

Channel # TV Station
3 CTV Calgary
4 ABC Spokane
5 NBC Kalispell
6 CBS Spokane
7 NBC Spokane
8 TSN
9 SportsNet Pacific
11 Global Vancouver
12 Knowledge Network
13 CBC Vancouver
14 FOX Spokane
15 CNN
16 SPIKE TV
17 HGTV
18 A&E
19 Much Music 3
20 CMT Country Music Television
21 Women’s Television
22 YTV
23 CBC News Network
24 HLN
25 Showcase
26 Discovery Channel
27 SLICE
28 TLC
29 EA2 Encore Avenue 2
30 BRAVO
31 Teletoon
32 Family Channel
33 Peachtree
34 Comedy Network
35 TCM Turner Classic Movies
36 FOOD Network
37 OLN Outdoor Life
38 History
39 SPACE
40 AMC
41 SPEED
42 DTOUR
43 CTV News Network
44 Treehouse
45 Global Calgary
46 Sports Network 360
47 CTV BC
48 PBS Spokane
49 VISION
50 CBC French Vancouver
52 TWN The Weather Network
54 Much Music
60 KTLA
61 WGN CW
62 CW
64 Encore Avenue
67 E! Entertainment
68 Family Channel
69 TOON
70 MTV
71 Shopping Network
72 BNN
78 CPAC House of Commons
79 TVA West Montreal
80 APTN West
81 TV5
82 RDI
83 BCLEG Provincial Legislature

POLICIES

No Smoking

NO SMOKING is permitted in our suites or any common areas. Smoking is permitted in designated smoking areas ONLY. A $250.00 cleaning fee will be levied against any individual caught smoking in a vacation home. The fee will pay for the steam-cleaning of all soft surfaces and the wiping down of all hard surfaces.

Cannabis smoking is prohibited in ALL areas of the Resort property. A charge will be incurred if you are discovered smoking cannabis in one of the suites or ANYWHERE on the Resort.

No Pets

NO PETS are allowed in the units or on the resort grounds, with the exception of guide dogs. Charges will apply if this policy is violated.

Water Features

Please know that the water features throughout the grounds are very sensitive. Do not enter the water areas or allow children admittance.

Quiet time is in effect by 11:00pm

Please respect your neighbors and limit the noise from parties and children. Please refrain from running your Jacuzzi, dishwasher, washer or dryer after 11:00pm.

Pool & Hot Tub

The outdoor pool is seasonal. The outdoor hot tub is open year round from 8am to 10:00pm daily. The hot tub is closed Mondays from 8:00am to 4:00pm for cleaning. Please see our Pool & Hot Tub Rules tab for more information.

Towels

Please do not wash resort towels with your personal laundry. Please do not remove bath towels from the units. Pool towels are supplied in each unit for pool use under the bathroom sink. Please return these to your unit. Towels are supplied for a fee at Radium Hot Springs.

No Golf Clubs or Ski Equipment permitted in the units.

Novel and DVD/VCR Library

Books and games are complimentary at our Welcome Centre. Simply sign them in and out.

DVD’s can be rented for a $2.00 charge and are due back the following day. All movies are located in the Welcome Centre. Choose a movie and bring it to the front desk, they will post the charge to your folio and give you the DVD. There will be a charge for lost or damaged movies.

Power Surges and Outages

Our mountain valley periodically experiences weather related power surges and outages. There is a flashlight located above your microwave, for emergency use.

PLACES OF WORSHIP

Radium Hot Springs

St Joseph’s Mission Catholic Church 250-342-6167
Radium Christian Fellowship 250- 347-6334

Invermere

Alliance Church 250-342-9535
Canadian Martyrs Catholic Church 250-342-6167
712 – 12th Avenue

Christ Church Trinity

Anglican & United Church A shared ministry
100- 7th Avenue
250-342-6644

Edgewater

All Saints Shared Ministry

DINING IN RADIUM HOT SPRINGS

DINING IN INVERMERE

DINING IN FAIRMONT

ACTIVITIES AND ATTRACTIONS

I

SUMMER ACTIVITIES

The Columbia Valley is fast becoming a destination known for its vast array of spring and summer activities. Find information here, from biking to hiking to rafting:

• FAMILY FUN

  • Funtasia Fun Park
  • Ozzie’s Amusement Park
  • Reel Axe Adventures – Fishing Tours
  • Valley Zipline Adventures

• WATER SPORTS

  • Pete’s Marina
  • Invermere Sales & Rentals
  • Columbia River Kayak & Canoe

• SPAS & FITNESS

  • Fusion Spa
  • Pleiades Massage and Spa
  • Rising Sun Massage and Spa
  • Valley Fitness Centre
  • YPC Fitness

• HIKING/MOUNTAIN BIKING

  • Columbia Valley Cycling Society
  • Some local Columbia Valley hikes
  • Recreational Trails
  • Mountain Bike Rentals

• RIVER RAFTING

  • Kootenay River Runners

• HOT SPRINGS

  • Radium Hot Springs Mineral Pools
  • Fairmont Hot Springs Mineral Pools
  • Lussier Hot Springs (White Swan Provincial Park)

If you are interested in any of these activities dial “0” to have a Guest Service Agent arrange these activities for you.

WINTER ACTIVITIES

Not only do we have 6 ski hills within an hours drive of Bighorn Meadows but there are many other winter activities that can be enjoyed in the Columbia Valley. Check out information below and let us know if you have any questions.

• ICE FISHING

  • Reel Axe Adventures

• SKIING

  • Panorama Mountain Ski Resort
  • Fairmont Hot Springs Resort
  • Kimberley Alpine Ski Resort
  • Sunshine Village
  • Kicking Horse Mountain Ski Resort
  • Fernie Alpine Ski Resort

• CROSS COUNTRY SKIING

  • Whiteway Nordic & Toby Creek Nordic Ski Club
  • Nipika Trail System

• ATV/SNOWMOBILING

  • Toby Creek Adventures
  • Invermere Sales & Rentals
  • Recreational Trails of the Columbia Valley Forest District

• HELI SKIING/HIKING

  • RK Heli Skiing/Hiking – Panorama
  • Purcell Heli-Skiing
  • Canadian Mountain Holidays

• SPAS

  • Fusion Spa
  • Bare Hands Day Spa
  • Pleiades Massage and Spa
  • Rising Sun Massage and Spa

IN CASE OF EMERGENCY
UPON ARRIVAL

Take a look around your surroundings and establish the route toward the fire exits which you would take in case of a fire. Locate and confirm the position of the fire alarm and extinguisher on your floor.

HANDICAPPED PERSONS

It is suggested that guests with any special needs notify the front desk upon their arrival as that they are properly informed in case of an emergency. Please proceed to an area of refuge if you are able to, otherwise stay where you are until assistance is available to you. Once in the area of refuge, you must wait there until the fire department comes to your assistance.

IF YOU DISCOVER A FIRE

• Pull the nearest fire alarm
  If possible, close all the doors around the fire in order to prevent spreading.
• Immediately let the Front Desk know.
• Do not attempt to extinguish large fire. If possible, exit the building.
• Stay calm, do not hurry, keep relaxed and THINK, the danger is almost always less than you imagine it to be.
• Do not attempt to use the elevator if there is a fire use of stairs is recommended to exit the hotel.

IF YOU HEAR AN ALARM

• A bell signifies that it is imperative that you evacuate your room. Take your room key with you as may need to gain access later.
• With your hand, test the door in the hallway to see if it is hot or cold. Inch the door open if it’s cool. Close the door quickly if there is smoke in the hallways.
• If the hallway is clear of smoke and fire, head for the nearest exit.
• If the hallway is smoky or dark, stay by the walls as you make for exit. Keep low to the floor. Check the exit door for head prior to opening.
• If the stairwell is safe, then exit down to the street level.Once outside:

PLEASE CONGREGATE IN THE REAR PARKING LOT CLOSEST TO THE HARRISON LAKE HOTEL.

IF YOUR ENTRANCE IS BLOCKED

Go back to your room. Should the stairwell start filling with thick smoke and your exit becomes unsafe, return to your room and follow the instructions below.

IF YOU CANNOT LEAVE YOUR ROOM

• Stuff wet towels under the door and in air vents to stop smoke from seeping in.
  Remove all drapes from the window, in case the fire should enter through a window no fabric will be nearby.
• FILL your bathtub. Keep plenty of water in the tub and have ice buckets and wastebaskets nearby for carrying water.
• Contact the Front Desk to advise them of your location.
• IF you cannot reach them, call the Fire Department if possible.
• Signal your presence by hanging a bed sheet out your window. This will inform the Fire Department that your room is occupied.
• Keep the part of the sheet that is still in the room wet with water from the tub.

SAFETY GUIDE AND CHECK LIST FOR GUESTS

• Do not leave valuables in your vehicle and please lock up when your vehicle is left unattended.
• When in your room, keep your door double locked.
• The electronic door locks itself and double the security by using the dead bolt.
• Use the bar latch provided on your door and never be in your room with the door open.
• When not in use, see that the open windows are shut and secured properly.
  Never invite a stranger into your room.
  Before opening the door to anyone, identify the person through the peephole in your door.
• If you see anything suspicious, see loiterers on the property, or are disturbed by noise, do not hesitate to report it to the Front Desk.
• These suggestions are not to alarm you.
• Most surrounding areas are safe; however, a crime can occur anytime, anywhere.These tips express our desire to make your stay safe and successful.

VALUABLES

For your protection, it is advisable that all guests place their valuable in a safety deposit box located at the Front Desk. There is no charge for this service. Otherwise, the hotel is unable to accept responsibility for the loss or damage to guest property.

DOOR LOCKS

Our room cards are coded to ensure that lost key cards will not provide entry to your guest room. Please remember your room number. For additional security, utilize the deadbolt on your door upon entering your guest room.

ROOM NUMBER

To ensure privacy, hotel personnel are instructed not to give out room numbers of registered guests. You may be connected directly to another party’s room by giving the name to the hotel operator

PHONE INFORMATION & DIRECTORY

MESSAGES

Your telephone is equipped with message notification and voicemail. The red light on your telephone will flash when you have a message. To retrieve your messages, simply touch the message button on your telephone.

TELEPHONE SERVICE CHARGES

Long Distance phone calls that are direct dialed are billed to your room.

CALL ANOTHER ROOM

Dial the digits of the Room Number

DIRECTORY ASSISTANCE

For Local Numbers: Press 9 then 411 For Long Distance: Press 9 then 1 and then the Area Code followed by the telephone number.

EMERGENCY

Dial 9-911 or Dial 0 to reach our Front Desk

LOCAL CALLS

Press 9 then, 250, and then the number you wish to dial

LONG DISTANCE (DIRECT DIALED)

Press 9 then 1, followed by the Area Code, and then the number you wish to dial

EMERGENCY SERVICES

Police RCMP 9-911 Police
RCMP (non- emergency) 9-250-342-9292
Fire Department 9-911
Ambulance 9-911

TRUE KEY HOTELS & RESORTS

True Key Hotels & Resorts proudly manages the Bighorn Meadows Resort and offers a collection of luxury properties in British Columbia.

Harrison Beach Hotel is a boutique and stylish hotel offering views of the lake or mountains and located in the middle of Harrison Hot Springs., The perfect homebase for exploring this beautiful area of British Columbia.

Sooke Harbour Resort & Marina is set in the secluded village of Sooke, amidst the diverse natural beauty of British Columbia’s Vancouver Island. Not far from the conveniences of the city, Sooke is approximately 35-45 minutes’ drive from Victoria. Take time to unwind or feed your sense of adventure at Sooke Harbour Resort & Marina.

SookePoint Ocean Cottage Resort is perched cliffside on Possession Point in Sooke, BC – about 60 minutes from Victoria, BC and 30 minutes from the Village of Sooke – your oceanic cottage will sweep you off your feet. The full wall of windows facing the Pacific Ocean with nothing obstructing your view, will give you the feeling of being on your own private yacht.

Sunrise Ridge Waterfront Resort is situated beachfront on the sunny east coast of Vancouver Island near Parksville, B.C. Sunrise Ridge is at the center of all the amenities and activities one could wish for in a beautiful Pacific Northwest setting. Enjoy the beaches, golfing, hiking and much more all from the comfort of a modern, west coast styled resort.

True Key Vacations is an established property management company that consistently delivers exceptional vacation experiences. Choose from a diverse selection of privately owned vacation rentals, equipped with all the comforts of home and set amongst some of BC’s most scenic locations.

LOCAL WILDLIFE

The chance of seeing wildlife in the wild is one of the most exciting reasons for visiting our mountain national parks. However it is important to treat wild animals with the respect they deserve. Approaching them too closely threatens their survival. Once animals become accustomed to being around people, they are in danger of loosing that very thing that makes them special…their wildness. You are in Bear Country! Bears are naturally wary of humans, and generally choose to avoid us. However, Bears may threaten and even attack people when they become accustomed to humans, when they are surprised or feel they are forced to defend their young, themselves or their food. Bears are very intelligent and complex animals. No single strategy will work in all encounters:

• Stay Calm
• Pick up children
• Stay in a group
• Keep your pack for protection
• Back away slowly, never run
• Talk calmly and firmly

Cougars are not often seen, as they are solitary, elusive and active mainly at night. However, we do have cougars here in our valley. Avoid meeting a cougar by traveling in groups and making lots of noise. If you encounter a cougar:

• Keep your children close/pick them up
• Free roaming pets may attract cougars
• Face the animal and retreat slowly – DO NOT run or play dead
• Try to appear larger by holding your arms over your head
• BE AGGRESSIVE – Shout, wave a stick or throw things at the animal

Elk are dangerous, no matter when or where you see them. Give them the right of way at all times and stay at least 100 feet away from them. They may appear pretty tame but they are wild and need to feed, rest, mate and bear young undisturbed, to survive. If these needs are not met, survival is threatened and the likelihood of attack is higher. Mid May to the end of June is calving season and the cow elk is particularly dangerous. The bull is most aggressive Mid September – October during mating season.

BIGHORN SHEEP

Description

This muscular bodied animal is covered with a brown coat, the belly, rump, back of legs, muzzle and eye patch are white. The most distinct feature of the mature male is a set of massive horns which spiral backwards from the top of the head. The hooves are hard on the outside and soft on the inside making it an excellent climber and jumper.

Distribution

The California bighorn resides in alpine meadows and foothills near rocky cliffs in the Okanagan, Simikameen and south Chilcotin regions. Most sheep ranges are within easy reach of cliffs with avalanche chutes and talus slopes with they use to escape from predators.

Biology

This sheep tends to be a grazing animal and feed on grasses such as wheatgrass, bluegrass and junegrass. The rutting season is from mid-September to late October. During this time, the males have butting contests where they may reach one another at speeds of 50-70 miles per hour and an estimated force of 2400 pounds. The maximum life span is 16-18 years but the average is about 7-9 years. Most die during the winter from cold, predation or disease due to malnutrition. The bighorn has always been prized for their meat; the horns were used by Natives to make powerful bows and are still prized by hunters and trophies.

Tracks

The track of the bighorn sheep has a straighter edge and is less pointed than that of the deer with a blockier shape and small hollow on the inside of the hoof. Straddle: 17-0 cm (6.8 – 8 in) Stride: 45 – 58 cm (18 – 23.2 in) Track: 7.5 cm (3in) long / 5 cm (2 in) wide.